We believe the auto industry as a whole is changing for the better. However, there are still preconceived notions that we are all shysters who don’t listen and will take advantage of you whether you are a man or a woman. (more…)
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Products offered in the business office at an automotive and RV dealership have tremendous value to customers and it’s important that your salespeople fully appreciate this too. Fair enough, they are focused on selling the vehicle which usually leaves little interest, if any, towards the success of business office product sales. The result is a breakdown in the relationship between the salesperson and the business manager. A few things that will help remedy that: (more…)
Traditionally, your dealership relied on traffic coming through the showroom door. With the onset of internet inquiries, you now have a new “door” for customers to enter through. In fact, you now have three traffic doors: the showroom; by internet; and by phone. Of utmost importance, every customer must be treated exactly the same, regardless of which “door” they came through. Have a process set-up for each internet inquiry and be certain it duplicates the steps taken with (more…)
F&I Training for Auto and RV
This program is designed for F&I Managers with two years experience or less
Please note: Last 15-30 minutes of this webinar is dedicated to a coaching session. You will need internet & speakers only, no other downloads or programs are necessary to attend.
